Refund and Returns Policy
Effective Date: January 17, 2025
At FinOneOcar, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your product, we offer a clear and fair refund and returns policy to ensure that you are happy with your experience.
1. Returns and Exchanges
We accept returns and exchanges within 30 days from the date of purchase. To be eligible for a return or exchange, the product must meet the following criteria:
- Condition: The item must be unused, in its original packaging, and in the same condition that you received it.
- Receipt: A proof of purchase or order number must be provided.
- Non-Returnable Items: Certain items such as personalized or custom-made products are non-returnable unless they are defective or damaged.
To initiate a return or exchange, please contact our customer service team at info@finoneocar.net or call (530) 577-2734. You will be provided with further instructions on how to return the item.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process a refund to your original payment method. Please note that depending on your payment method, it may take several business days for the refund to appear on your account.
Refunds are typically issued for the cost of the product, excluding shipping and handling fees, unless the item is defective or we made an error in processing your order.
3. Defective or Damaged Items
If your item is defective or arrives damaged, please contact us immediately at info@finoneocar.net or (530) 577-2734. We will either issue a full refund or send you a replacement, depending on your preference and availability of the product.
Please keep the damaged item and the original packaging for potential inspection, and take pictures of the damage to assist in the claims process.
4. Process for Returns
To return an item, please follow these steps:
- Contact our customer support team to initiate a return request.
- We will provide you with a return address and instructions on how to send back the product.
- Ship the item to the provided return address using a trackable shipping service. Please note that you are responsible for return shipping fees unless the item is defective.
- Once we receive the return, we will process your refund or exchange.
5. Shipping Fees
Shipping costs are non-refundable unless you received a defective or incorrect item. If you are returning an item for a reason other than a defect, you will be responsible for paying for your own shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.
6. Exchanges
If you would like to exchange an item for a different size, color, or model, please contact our customer support team. Once your return is received, we will process the exchange as quickly as possible.
7. Non-Refundable Items
The following items are non-refundable and cannot be returned:
- Personalized or customized products unless they are defective or damaged.
- Products marked as final sale or clearance items.
8. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as there may be some processing time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at info@finoneocar.net.
9. Changes to This Refund and Returns Policy
We reserve the right to modify or update this policy at any time. Any changes will be posted on this page, and the updated effective date will be reflected accordingly.
10. Contact Us
If you have any questions about our Refund and Returns Policy or need further assistance, please contact us:
FinOneOcar
984 Hilltop Dr, Carson City, Nevada (NV), 89705
Phone: (530) 577-2734
Email: info@finoneocar.net
Website: finoneocar.net